Privacy Policy

Effective Date: 08/07/2025

1. Introduction

At 8TeckSolution ("Company", "we", "our", "us"), we are committed to protecting your privacy and ensuring that your personal information is handled in a safe, secure, and responsible manner.

This Privacy Policy explains how we collect, use, store, disclose, and protect your information when you visit our website or use our services, in accordance with applicable Indian laws, including the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023.

2. Applicability

This Privacy Policy applies to:

• Website visitors
• Clients and potential clients
• Business partners
• Users of our services, platforms, or digital tools

By accessing or using our website or services, you consent to the collection and use of your data as described in this policy.

3. Information We Collect

We collect the following categories of personal and business-related information:

a. Personal Information

• Full Name
• Email Address
• Phone Number
• Billing Address
• Company Name
• Job Title
• IP Address
• Any personal data you voluntarily share (e.g., forms, emails, uploads)

b. Payment & Transactional Data

• UPI, bank details (if shared for invoicing/payment)
• Transaction history with 8TeckSolution
  (Note: We do not store credit/debit card information directly)

 

c. Technical & Usage Data

• Browser type and version
• Device information
• Pages visited on our website
• Time spent on pages
• Referral sources (e.g., Google, social media)
• Cookies and tracking data (see Section 7)

 

d. Business Project Data

• Project specifications
• Uploaded files (logos, briefs, branding assets)
• Login credentials (for website deployment or third-party tools, when authorized)

 

4. Why We Collect Your Information (Purposes)

We collect and use your data for the following legitimate business purposes:

1. Service Delivery

• To design and develop your website, e-commerce platform, or logo
• To provide ongoing support, maintenance, and updates

1. Communication

• Responding to queries or project requests
• Sending invoices, proposals, or service updates

1. Marketing (With Consent)

• Sending newsletters, service announcements, or offers
• Testimonials or case studies (with permission)

1. Legal Compliance

• To comply with obligations under Indian law, taxation, or cyber regulations

1. Improvement & Security

• Enhancing our website, services, and cybersecurity systems

5. Legal Grounds for Processing

As per the Digital Personal Data Protection Act, 2023 (India), we process your data based on:

• Consent (obtained via forms or agreements)
• Performance of a Contract (project agreements, invoices)
• Legal Obligation
• Legitimate Interest (business improvement, fraud prevention)

 

6. Data Retention

We retain your data only for as long as necessary:

• To fulfill the purpose for which it was collected
• For legal, accounting, or statutory requirements (usually up to 7 years)
• For maintaining business continuity and service history

You may request data deletion by contacting us, subject to legal constraints.

 

7. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Enhance user experience
• Analyze website traffic
• Track conversion performance (e.g., Google Analytics)

You may disable cookies via your browser settings. However, doing so may limit website functionality.

 

8. Data Security Practices

We implement reasonable security practices as per Indian law, including:

• SSL encryption on our website
• Role-based access to sensitive data
• Secure password storage
• Two-factor authentication (2FA) for internal systems
• Regular backups and malware scanning
• Use of ISO 27001-certified service providers where applicable

8TeckSolution is committed to ensuring that your data is safe, secure, and not misused.

 

9. Third-Party Services and Disclosure

We do not sell or rent your personal information.

We may share your data with trusted third parties such as:

• Hosting providers (e.g., AWS, Hostinger, GoDaddy)
• Payment processors (e.g., Razorpay, PayPal)
• Project management and CRM tools (e.g., Trello, Notion, Google Workspace)
• Legal or governmental authorities, as required by Indian law

All vendors and partners are bound by confidentiality and data security agreements.

 

10. User Rights (as per Indian Law)

Under the Digital Personal Data Protection Act, 2023, you have the following rights:

• Right to Access: Know what personal data we hold
• Right to Correction: Correct inaccuracies in your data
• Right to Erasure: Request deletion of data, unless legally restricted
• Right to Consent Withdrawal: Withdraw consent at any time
• Right to Grievance Redressal: Raise complaints regarding data usage

To exercise your rights, email us at [Insert Email]. We will respond within 15 working days.

 

11. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from minors.

 

12. Grievance Officer (Mandatory Under Indian IT Act)

In compliance with Rule 5(9) of the IT Rules, we appoint the following Grievance Officer:

Name: Dilshad Alam / Ankitha Prajapathi / MD Irfan
Email: Grievance_teams@8tecksolution.com
Working Hours: Mon–Fri, 10:00 AM – 6:00 PM IST

 

13. International Data Transfers

Our services may use cloud servers located outside India (e.g., in the US, EU). By using our services, you consent to such international transfers, subject to equivalent data protection safeguards.

 

14. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be reflected on this page with a new effective date.

We recommend reviewing this page periodically to stay informed.

 

15. Contact Us

For any privacy-related questions or concerns, please contact: